By JOY ADARA, Abuja –
The Federal Competition and Consumer Protection Commission (FCCPC) has summoned the management of Air Peace Limited to appear before the Commission’s headquarters over allegations of failing to refund ticket fares to customers.
According to Mr. Ondaje Ijagwu, Director, Corporate Affairs of the FCCPC, the airline’s actions potentially contravened Sections 130(1)(a) and (b), and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018.
“The FCCPA guarantees consumers the right to timely refunds where advance bookings, reservations, or orders are unfulfilled due to service-provider’s failure,” Ijagwu said.
He emphasized that the airline’s failure to refund customers even in instances where it cancelled flight operations violates consumers’ rights.
The FCCPC has directed Air Peace to produce documentary evidence, including complaint logs for refunds, total records of processed refunds, and a list of cancelled flights over the past 12 months.
“Failure to comply may attract severe sanctions, including fines or imprisonment, as mandated by Section 33(3) of the FCCPA,” Ijagwu warned.
The airline has been summoned to appear before the FCCPC headquarters on June 23, 2025, to address these concerns.
This development comes on the heels of previous inquiries into allegations of exploitative ticket pricing by Air Peace.
