JAMB Registrar, Segun Aina
As part of efforts at delivering on his resolve to provide swift and efficient service to the Board’s clients particularly, candidates desirous of tertiary education, the Registrar of the Joint Admissions and Matriculation Board (JAMB), Prof. Segun Aina, has strengthened the Board’ Service Compact with All Nigerians (SERVICOM) Unit to resolve all pending cases of complaints.
The Registrar wasted no time in relocating his seat to the SERVICOM Unit to have a first-hand experience of the nature of services being sought towards addressing all outstanding complaints.
In a statement by the Acting Director Public Affairs and Protocol, Dr Fabian Benjamin at the weekend in Abuja,, the passion attached to this may not be unconnected to the second item on his agenda termed “Five Enduring Pillars”, which is “Service at Heart” along with his determination to leveraging strategic communications towards repositioning the Board and delivering service commensurate with fees paid.
The Registrar, directed that in addition to this, SERVICOM Desk Officers are to address complaints holistically and promptly.
Already, this directive has started to yield the desired effect as over 5,000 pending and unresolved complaints were resolved within the space of 5 days.
Problems addressed are in different categories, and ranged from such issues as difficulties in creating profile codes by candidates who had previously registered with a particular phone, which they no longer have access to.
Others are candidates with biometric verification issues, some of which were identified as genuine cases of biometric failures either during the UTME registration or examination exercise.
The Registrar also extended his scrutiny to the operations of the Central Admissions Processing System (CAPS), where challenges identified included cases of candidates losing their phones, SIMs, candidates that converted from DE to UTME as well as those omitted from the National Matriculation List after graduation.
Additionally, Prof. Aina and the SERVICOM staff also swiftly resolved some hitherto-intractabe payment issues, cases of inappropriate venues, e-PINS, technical issues, problems associated with upload of documents, and other recurring issues such as change of name, birth, State or Local Government, among others.
