By TOM CHIAHEMEN, Abuja –
The Nigerian Communications Commission (NCC), has encouraged telecom consumers in the country to always insist on quality service from operators, as it outlined 10 basic rights that must be exercised.
The ‘know your infographic’, released by the commission, was necessitated by the growing complaints of abuse of consumer rights by mobile network operators in Nigeria.
In document, the Commission said the consumer has the right to insist the kind of quality service that they desire.
It listed the 10 rights as:
1. Right to Privacy
2. Right to Action on Disputed Charges
3. Right to Fair Complaint Process
4. Right to Accurate, Clearly Worded and Organized bill
5. Right to timely installation, Restoration and Repair of Service
6. Right to Quality of Service
7. Right to be Informed
8. Right to Safety
9. Right to Choose
10. Right to Timely Address of issues
NCC Director of Public Affairs, Dr. Ikechukwu Adinde, explained that the Commission recently commenced the implementation of the revised framework stipulating the processes for resolving consumer complaints arising from service delivery by telecoms operators.
This, according to dr. Adinde, was in a bid to ensure the protection of telecoms consumer in the country.
it was in this regard that the NCC also introducedt he Service Level Agreements (SLAs) document, which was reviewed in 2019 with the aim of enhancing greater effectiveness in the sector, and to strengthen the protection of telecoms consumers and other stakeholders.
The revised framework, tagged: ‘Complaints Categories and Service Level Agreements (CC/SLA),’ was carried out in collaboration with operators and other stakeholders for the purpose of ensuring prompt resolution of consumers’ complaints.
DISCLAIMER
The OPINION / COLUMN is authored by independent contributors to the National Accord Newspaper. While contributors adhere to our editorial guidelines, they are not employed by the National Accord Newspaper. The perspectives and opinions expressed herein are solely those of the author and do not represent the views of the National Accord Newspaper or its staff.
Leave a Reply