By OLA MODUPE, Lagos-
Kenya Airways has been sanctioned by the Nigeria Civil Aviation Authority (NCAA) for violating consumer rights in cases involving three passengers, including Gloria Omisore.
The airline was found guilty of several consumer-related infractions, prompting the regulatory body to impose penalties.
Director of Public Affairs and Consumer Protection, Michael Achimugu, announced this in a statement issued on Friday.
Achimugu stated the NCAA issued a sanction letter on Wednesday to Kenya Airways regarding the passengers’ complaints.
“The infractions include failure to provide care, lack of transparency in carriage terms, poor communication with the Authority, and mishandling refunds and baggage.
“In accordance with the NCAA Regulations 2023, Kenya Airways must pay fines and compensate each affected passenger with 1,000 special drawing rights.
“The airline has seven days to comply. Failure to do so will result in more severe penalties,” Achimugu said.
